Contact us

Last updated: 2026-11-08T21:06:00+00:00

Rather than a conversation nobody can later verify, we favour written records, which is why neither a contact form nor a phone number appears here.

Email

[email protected] handles anything concerning this site, whether it is a wording mistake, a dead link, a privacy or cookie query, or an impersonating page.

Account, payment and bonus questions

These have to go through the gaming platform, not through us. Turn to the live chat in your account for speed on routine matters, and to the platform's own support address when a complaint or document needs to be formal. Emailing us achieves none of the following: unlocking an account, releasing a withdrawal or restoring a bonus, because account access is beyond our reach here.

What to include

• The account's registered email address is needed to find the relevant case.
• The precise date and time, along with your time zone.
• Include a screenshot when the problem shows up visually.
• The transaction reference, where the question concerns a payment.

A case can generally be reviewed immediately with those four pieces of information. Skipping these details means an extra day is spent as the first reply just asks for them.

Response times

This page does not commit to any particular hour count. How quickly we reply shifts by the hour, and a promise broken at three in the morning does more harm than never promising anything. Whoever wrote first gets answered first.

Complaints

When support offers no solution, keep its reply in writing and file a formal complaint with the platform. Licence details were not available at our last check, so the platform's complaints procedure and its terms are the reference point.